Novotel Phu Quoc Resort - Family & Business trip hotel - Booking & Cancellation

BOOKING & CANCELLATION POLICIES

Flexible rate (cancellable with conditions):

1.Guarantee policy:

• Guests arriving after 18:00 (local time) must provide a guarantee.
• Please present the same credit card used to guarantee your booking when checking in/making payment. If using another cardholder’s credit card, kindly provide the CC Authorization form & requested documents.

2.Cancellation policy:

• No cancellation charge applies prior to 18:00 (local time) on the day of arrival. Beyond that time, the first

Saver rate (non-cancellable)

1.Guarantee policy:

• Full amount of stay is payable in advance by credit card at booking time.
• Please present the same credit card used to guarantee your booking when checking in/making payment. If using another cardholder’s credit card, kindly provide the CC Authorization form & requested documents.

2.Cancellation policy:

• The amount due is not refundable even if the booking is cancelled or modified.